Informativa sui rimborsi

Refund Policy

Last updated: October 16, 2026

We only sell one-time purchases. There are no subscriptions and no recurring charges.

1. 90-day money-back guarantee

If you are not happy with your order for any reason, contact us within 90 days of delivery and we will refund your purchase. This guarantee is in addition to your statutory rights and does not limit them.

2. Right of withdrawal (consumers in the EU/EEA)

If you are a consumer in the European Union or EEA, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you ordered several goods delivered separately, the period runs from receipt of the last item.

How to withdraw. To exercise the right of withdrawal, you must inform us of your decision by a clear statement. You can:

You may use the model withdrawal form on the withdrawal page, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired. We will confirm receipt of your withdrawal by email without delay.

Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day we are informed of your decision. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Returning the goods. Send the goods back without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. We will email you the return address when we confirm your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exception. Under EU law, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery. Opened products are still covered by our 90-day money-back guarantee above.

3. How to request a refund under the guarantee

Email support@ostenso.com with your order number and the email address used at checkout. We reply within 1–2 business days.

4. When you receive your refund

Refunds go back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days to appear on your statement.

5. Damaged, wrong or missing items

If your order arrives damaged, you receive the wrong item, or your package does not arrive, email us with your order number (and a photo if the item is damaged). We will send a replacement or refund you. Your statutory rights for non-conformity of goods are not affected.

6. Contact

Ostenso LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States
Email: support@ostenso.com